The protection of your personal data is important to us. We take confidentiality and security of your personal data seriously and will ensure that your information is processed according to the General Data Protection Regulation ("GDPR").
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Please read this privacy notice carefully if you are a customer or partner of Archimetis. It provides important information about how we use your personal data and your legal rights under the GDPR.
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Defined terms in this policy have the same meaning as the corresponding terms in the GDPR.

Customer and partner data

In order to provide you with our services, we will need to process personal data about you from time to time. The sections below highlight the different scenarios where we might process your personal data.

Service Delivery

When we process personal data as part of our onboarding process and service delivery, we act as a Data Controller and Data Processor. We act as a Data Controller when we provide customers and partners with technical support, billing, product development and account management services.
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When we process personal data as part of delivering our services, we act as a Data Processor. For the purposes of product delivery, we will process information that we receive from you, including full name, job title, position, IP address, email address and telephone number. This information is obtained from the identity provider (IdP) used to authenticate users by creating a personal profile.

We automatically collect information about how you are using the Archimetis applications. Data collected may include information about your account (such as User ID or Internet Protocol (IP) address), or information about your computer or device (such as browser type). Profile information collected and processed from the IdP is stored in the European Union. We offer the Data Controller the option to determine the collection and use of the personal information, and we will respect the choice you make. Please note that if the Data Controller decides not to provide Archimetis with users' personal information, you may not be able to access certain features of our services and applications.
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The collection and use of personal data as described above takes place pursuant to art. 6 (1) (b) of the GDPR and our obligations under our Data Processing Agreement with you.

Customer Relationship Management (CRM) system and operations

We may use the information we have on you in our CRM system in order to provide you with consultancy, data analytics, notification of any changes that may affect the services we provide to you and compliance with contractual obligations.
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For the purposes of CRM, service level and general operations, we will process information that we already have about you, including name, position, IP address, email address and telephone number.
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The collection and use of personal data as described above takes place under our Data Processing Agreement with you.

Newsletter and Events

We may use your information in order to send you our newsletters, tell you about our products and services, and invite you to our events. For the purposes of newsletters and invitations to events, we will process information that we already have about you, including name, position, email address and telephone number.
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If you no longer wish to receive our newsletters, information about our products or invitation to our events, you can use the opt-out link provided in the communication. Alternatively, you can also contact us on privacy@archimetis.ai.
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The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR.

Customer Survey

We may use your personal data in order to survey you for feedback. The information collected will be used to improve our services and processes.

For the purposes of the customer survey, we will process information that we already have about you, including name, position and email address. The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR.

Export of data from the EU/EEA to other countries

The personal information we obtain from you is typically kept in a country that is a member of the European Union or the European Economic Area ("EU/EEA") but may occasionally be accessed or processed in a country outside of the EU/EEA to support our international business. Any such transfer of your personal information will take place in accordance with existing legislation and without impairing your legal rights.

Sharing your data with Third Parties

We will not share your personal data with third parties except when necessary for our business routine operations or to fulfill our obligations in providing you with our services and support to you.
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In order to provide you with a better user experience, we may share your data with our partners and sub-processors. A complete list of sub-processors is available upon request.
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The disclosure of personal data to third parties as described above takes place pursuant to the obligations set out in our Data Processing Agreement with third parties.

Retention

We only store your personal data for as long as is necessary for the purposes described above. Information related to our service will be stored for 3 years after the customer relationship ends. Newsletters, marketing and event invitations will be sent out until you opt-out or end your customer relationship with Archimetis.

Your rights under the GDPR

You have the right to request additional information from us about how we process your personal information. You may request for us to correct your data if you locate any errors, access all the personal data we have stored about you, and delete your personal data. We will delete your personal data if we no longer have a legal and legitimate processing purpose. You also have the right to ask us to provide you with your personal data in a structured, commonly used, machine-readable format. Please note that while we will endeavor to accommodate all reasonable requests, technical limitations may prevent us from directly transferring your data to another system.

Furthermore, you have the right to restrict our processing, object to our processing and to export personal data elsewhere. To exercise your rights, please contact us at privacy@archimetis.ai. We will respond to your inquiry as soon as possible, and at the latest within 30 days. If you wish to exercise your rights, we will require that you confirm your identity by providing additional information, such as a copy of your driving license or passport.

Complaint

If you believe that our collection, storage and use of personal data does not comply with our privacy notice or does not comply with privacy law, you may complain to your local data protection authority.

Changes to our Privacy Policy

We may change this statement from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.

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